What is the bank’s Transit/Routing Number?
Our Transit/Routing Number is 061101294.
I need to order a new debit card. Can I order it by phone?
No, we have to verify identification and we need your signature to order a new debit card.
I forgot my PIN #. Can you give it to me?
The bank does not have access to your PIN # on your debit card.
I’m locked out of my online banking. What do I do?
Give us a call. We can verify your identity and maintenance your online banking over the phone.
I have charges on my account that I did not authorize. What do I need to do?
First, call us and have us cancel your debit card as soon as possible. We will do our best to help you collect the funds from unauthorized transactions.
Can I remove a name from my account?
No, the only way to remove a name from an account is to close the existing account and open a new one.
Can I open an account if I am not a US citizen?
Yes, with an unexpired passport or permanent resident card.
What do I do if I find an error relating to the servicing of my mortgage loan?
If you think there is an error relating to your mortgage loan, write to Pinnacle Bank, Attention: Loan Department, P.O. Box 430, Elberton, GA 30635. In your letter, include your name, account number, and a description of the error.
What do I do if I want information relating to the servicing of my mortgage loan?
If you want information relating to your mortgage loan, write to Pinnacle Bank, Attention: Loan Department, P.O. Box 430, Elberton, GA 30635. In your letter, include your name, account number, and a description of the information requested.
How do I sign up for online banking?
Signing up for online banking has never been easier!
Self-enroll from our home page, in the top right corner click on Enroll Now. You’ll need your Social Security or Tax ID number and your account number. Review the Terms and Conditions and click Submit. Should you have problems, give us a call during banking hours at 877.759.7939 and a customer service specialist will assist you.