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Customer Service

I need to order a new debit card. Can I order it by phone?
No, we have to verify identification and we need your signature to order a new debit card.

I forgot my PIN #. Can you give it to me?
The bank does not have access to your PIN # on your debit card.

I'm locked out of my online banking. What do I do?
Give us a call. We can verify your identity and maintenance your online banking over the phone.

I have charges on my account that I did not authorize. What do I need to do?
First, call us and have us cancel your debit card as soon as possible. We will do our best to help you collect the funds from unauthorized transactions.

Can I remove a name from my account?
No, the only way to remove a name from an account is to close the existing account and open a new one.

Can I open an account if I am not a US citizen?
Yes, with an unexpired passport or permanent resident card.

What do I do if I find an error relating to the servicing of my mortgage loan?
If you think there is an error relating to your mortgage loan, write to Pinnacle Bank, Attention: Loan Department, P.O. Box 430, Elberton, GA 30635. In your letter, include your name, account number, and a description of the error.

What do I do if I want information relating to the servicing my mortgage loan?
If you want information relating to your mortgage loan, write to Pinnacle Bank, Attention: Loan Department, P.O. Box 430, Elberton, GA 30635. In your letter, include your name, account number, and a description of the information requested.

How do I sign up for online banking?
Signing up for online banking has never been easier! Choose whichever method is most convenient for you:

1) Stop by your nearest Pinnacle Bank branch and a personal banker will be more than happy to get you setup.

2) Give us a call anytime Monday through Friday from 8:30am - 5:00pm and a customer service specialist will be able to ask you a few questions to verify you identity, and then provide your user ID and PIN.

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Telephone Support

Toll Free Number:
877.759-7939

Operations Center:
706.283.2854

Investment Services:
706.376.2265