What is the bank’s Transit/Routing Number?
Our Transit/Routing Number is 061101294.
I need to order a new debit card. Can I order it by phone?
No, we have to verify identification and we need your signature to order a new debit card, but come into the branch and we are happy to instantly issue one.
I forgot my PIN #. Can you give it to me?
The bank does not have access to your PIN #, but stop into a local branch for a reset.
I have charges on my account that I did not authorize. What do I need to do?
First, call us and have us cancel your debit card as soon as possible. We will do our best to help you collect the funds from unauthorized transactions.
Can I remove a name from my account?
No, the only way to remove a name from an account is to close the existing account and open a new one.
Can I open an account if I am not a US citizen?
Yes, with an unexpired passport or permanent resident card.
What do I do if I find an error relating to the servicing of my mortgage loan?
If you think there is an error relating to your mortgage loan, write to Pinnacle Bank, Attention: Loan Department, P.O. Box 430, Elberton, GA 30635, or please call 877-759-7939 and ask for Loan Department Personnel. In your letter, include your name, account number, and a description of the error.
What do I do if I want information relating to the servicing of my mortgage loan?
If you want information relating to your mortgage loan, write to Pinnacle Bank, Attention: Loan Department, P.O. Box 430, Elberton, GA 30635, or please call 877-759-7939 and ask for Loan Department Personnel. In your letter, include your name, account number, and a description of the information requested.
How do I sign up for online banking?
Signing up for online banking has never been easier!
Self-enroll from our home page, in the top right corner click on Enroll Now, or simply click here to get started. You’ll need your Social Security or Tax ID number and your account number. Review the Terms and Conditions and click Submit. Should you have problems, give us a call during banking hours at 877.759.7939 and a customer service specialist will assist you.
How to Reset my password with Online Banking?
You may click the “Forgot Password” link under the log in, then type in your Username, Last four of your Social Security Number, and email address. A temporary password will then be sent to your email address.
How do I get to the Mobile App?
Enroll through Online Banking for a host of mobile banking options including reviewing account activity, transferring funds, paying bills and depositing checks. You need to download the FREE app from the Apple App Store or Google Play. Text banking is also available to review account activity and current balance.
Do you offer Home Loans?
Yes! Stop by the branch to speak with a mortgage lender or fill out an application on the website.
Can I open an account online?
You may open checking, savings, money market, CDs and HSAs online. https://www.pinnaclebank.com/personal-banking/opening-an-account/
I am having trouble logging into Mobile Banking with my fingerprint.
Within the mobile app, you may go to the More button the bottom of the screen then select Touch ID. Turn the button Off, then On again to reset your fingerprint.