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COVID 19

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It’s Ok. We Are Your Bank and We’re Here for You!

Thank you for being our customer. And because you, our employees and our community are so important to us we want to reassure you of something. We’re here to help you. Everything at Pinnacle Bank is open and working. Everything from our branches, our debit cards, online banking and Pinny are on the job! We hope this assurance will ease some anxiety.

While we can’t control the events around us, we can control how we respond. Pinnacle Bank is working to keep employees and customers safe while remaining ready to assist you. Beginning Monday, March 23, 2020, Pinnacle Bank lobbies will close but we are committed to assisting you with all your banking needs.

  • Drive-Thru Windows & Drawers (where available), Monday – Friday, 9 am – 5 pm. (Commerce 9 am – 6 pm on Friday.)
  • Pinny Drive Thru Teller, Monday – Friday, 7 am – 7 pm & Saturday, 8 am – 2 pm
  • Night Drop available after hours and weekends.
  • If you need to speak with a lender, go to this link for a direct dial number or visit the branch. Someone will meet you at the door.
  • If you need to access your Safe Deposit Box, visit the branch. Someone will meet you at the door.
  • If you have general banking questions please call 877-759-7939, 8:00 am – 5:30 pm

To be of additional assistance here are some reminders of ways to bank without coming into the branch if it eases your mind:

Online Banking and Mobile App – These free services allow you to track your accounts, transfer money between accounts, make transfers to your accounts at other financial institutions with external transfers, make mobile deposits, pay bills and control your debit card.

Telephone Banking – Gather information on personal accounts, transfer money between accounts, order checks and hear bank hours through this 24-hour service. Call 706-213-PHON to access.

Pinny – You can bank with extended hours and not leave your car. If you come to our drive-thru from 7 am – 7 pm, Mon.-Fri. or 8 am – 2 pm on Sat., you can touch the screen on the ATM and speak with a live Pinnacle Bank teller. You can withdraw or deposit cash, cash a check, transfer funds, make a loan payment, check your balances and more.

Business Options – Businesses also have additional options with ACH to manage electronic payments, Merchant Capture allowing you to deposit checks from your office and wires that can be sent from your Treasury Management Online Banking account.

Call us at 877-759-7939 – Our Call Center is ready to assist you Mon.-Fri., 8 am – 5:30 pm. We can assist you with your accounts and provide guidance with any products and other bank information.

Pinnacle Bank cares about our customers, employees and communities. We will continue to closely monitor the situation and evaluate additional measures to support you. If we need to communicate more information, we will do so through social media, website and other means as deemed necessary.

We encourage everyone to be safe and thank you for being a customer of Pinnacle Bank.

 

Mar. 13 2020 | Posted in General News


BRANCH LOBBY REOPENING SCHEDULE

Pinnacle Bank will begin a phased-in approach to reopening our lobbies while maintaining essential protocols such as social distancing, limiting the number of customers in the branch and frequent sanitization.

May 11 – Lobbies at all Pinnacle Bank branches, except Braselton, our two Gainesville branches and SB&T branches in Cornelia, Clarkesville, Blairsville and Dahlonega, will be open. Drive Thru windows are closed but Pinny Live Tellers will handle the Drive Thru at branches where lobbies are open.

May 18 – Lobbies at Braselton, our two Gainesville branches and SB&T branches in Cornelia, Clarkesville, Blairsville and Dahlonega open.

Drive Thru service is handled by Pinny Live Tellers who are available at all Pinnacle branches: 7 AM – 7 PM, Monday – Friday and 8 AM – 2 PM, Saturday.

We appreciate your patience and cooperation during these challenging times. Thank you.