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Action Plan for COVID-19

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Pinnacle Bank has been in business since 1934. The bank, our communities and our country have weathered a lot

of historical ups and downs including national financial troubles, wars and 9/1

1. We have all grown stronger each time we face adversity and that will happen again as we overcome this current crisis. Pinnacle Bank is here now and will be in the future.

While we can’t control the events around us, we can control how we respond. Pinnacle Bank is working to keep employees and customers safe while remaining ready to assist you with your financial and banking needs.

Beginning Monday, March 23, 2020, Pinnacle Bank lobbies will close but we are committed to assisting you with all your banking needs.

  • Drive-Thru Windows & Drawers (where available), Monday – Friday, 9 AM – 5 PM. (Commerce 9 AM – 6 PM on Friday.)
  • Pinny Drive Thru Teller, Monday – Friday, 7 AM – 7 PM & Saturday, 8 AM – 2 PM
  • Night Drop available after hours and weekends.
  • If you need to speak with a lender, go to this link for a direct dial number.
  • If you need to access your Safe Deposit Box, please call 877-759-7939 and ask to speak with your branch.
  • If you have general banking questions please call 877-759-7939, 8:00 AM – 5:30 PM

The following options are also available:
Online Banking and Mobile App
These free services allow you to track your accounts, transfer money between accounts, make transfers to your accounts at other financial institutions with external transfers, make mobile deposits, pay bills and control your debit card.

Telephone Banking
Gather information on personal accounts, transfer money between accounts, order checks and hear bank hours through this 24-hour service. Call 706-213-PHON to access.

Pinny
You can bank with extended hours and not leave your car. If you come to our drive-thru from 7 AM – 7 PM, Mon. – Fri. or 8 AM – 2 PM on Sat., you can touch the screen on the ATM and speak with a live Pinnacle Bank teller. You can withdraw or deposit cash, cash a check, transfer funds, make a loan payment, check your balances and more.

Business Options
Businesses also have additional options with ACH to manage electronic payments, Merchant Capture allowing you to deposit checks from your office and wires that can be sent from your Treasury Management Online Banking account.

Online Account Opening – For Retail Customers, you can open an account online at this link.

Online Loans – You can apply for Personal and Business
Loans online.

Business Online Account Opening – We can open business accounts through DocuSign. Email NewAccounts@PinnacleBank.com or visit your branch. Someone will meet you at the door.

Wire – If you need someone to assist you with sending a wire, please call 877-759-7939 or visit the branch. Someone will meet you at the door.

Call us at 877-759-7939 – Our Call Center is ready to assist you Mon.-Fri., 8 AM – 5:30 PM. We can assist you with your accounts and provide guidance with any products and other bank information.

Mar. 19 2020 | Posted in General News


BRANCH LOBBY REOPENING SCHEDULE

Pinnacle Bank will begin a phased-in approach to reopening our lobbies while maintaining essential protocols such as social distancing, limiting the number of customers in the branch and frequent sanitization.

May 11 – Lobbies at all Pinnacle Bank branches, except Braselton, our two Gainesville branches and SB&T branches in Cornelia, Clarkesville, Blairsville and Dahlonega, will be open. Drive Thru windows are closed but Pinny Live Tellers will handle the Drive Thru at branches where lobbies are open.

May 18 – Lobbies at Braselton, our two Gainesville branches and SB&T branches in Cornelia, Clarkesville, Blairsville and Dahlonega open.

Drive Thru service is handled by Pinny Live Tellers who are available at all Pinnacle branches: 7 AM – 7 PM, Monday – Friday and 8 AM – 2 PM, Saturday.

We appreciate your patience and cooperation during these challenging times. Thank you.