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Action Plan for COVID-19

03.19.2020

Pinnacle Bank has been in business since 1934. The bank, our communities and our country have weathered a lot

of historical ups and downs including national financial troubles, wars and 9/11

We have all grown stronger each time we face adversity and that will happen again as we overcome this current crisis. Pinnacle Bank is here now and will be in the future.

While we can’t control the events around us, we can control how we respond. Pinnacle Bank is working to keep employees and customers safe while remaining ready to assist you with your financial and banking needs.

Beginning Monday, March 23, 2020, Pinnacle Bank lobbies will close but we are committed to assisting you with all your banking needs.

  • Drive-Thru Windows & Drawers (where available), Monday – Friday, 9 AM – 5 PM. (Commerce 9 AM – 6 PM on Friday.)
  • Pinny Drive Thru Teller, Monday – Friday, 7 AM – 7 PM & Saturday, 8 AM – 2 PM
  • Night Drop available after hours and weekends.
  • If you need to speak with a lender, go to this link for a direct dial number.
  • If you need to access your Safe Deposit Box, please call 877-759-7939 and ask to speak with your branch.
  • If you have general banking questions please call 877-759-7939, 8:00 AM – 5:30 PM

The following options are also available:
Online Banking and Mobile App
These free services allow you to track your accounts, transfer money between accounts, make transfers to your accounts at other financial institutions with external transfers, make mobile deposits, pay bills and control your debit card.

PopMoney
PopMoney is available in Online Banking and the Mobile App as a person-to-person payment service allowing you to send money to someone to pay an expense such as splitting the cost of a meal, paying rent, sending cash as a gift and more.

Telephone Banking
Gather information on personal accounts, transfer money between accounts, order checks and hear bank hours through this 24-hour service. Call 706-213-PHON to access.

Pinny
You can bank with extended hours and not leave your car. If you come to our drive-thru from 7 AM – 7 PM, Mon. – Fri. or 8 AM – 2 PM on Sat., you can touch the screen on the ATM and speak with a live Pinnacle Bank teller. You can withdraw or deposit cash, cash a check, transfer funds, make a loan payment, check your balances and more.

Business Options
Businesses also have additional options with ACH to manage electronic payments, Merchant Capture allowing you to deposit checks from your office and wires that can be sent from your Treasury Management Online Banking account.

Online Account Opening – For Retail Customers, you can open an account online at this link.

Online Loans – You can apply for Personal and Business
Loans online.

Business Online Account Opening – We can open business accounts through DocuSign. Email NewAccounts@PinnacleBank.com or visit your branch. Someone will meet you at the door.

Wire – If you need someone to assist you with sending a wire, please call 877-759-7939 or visit the branch. Someone will meet you at the door.

Call us at 877-759-7939 – Our Call Center is ready to assist you Mon.-Fri., 8 AM – 5:30 PM. We can assist you with your accounts and provide guidance with any products and other bank information.

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