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Archives: November 2020

Five Simple Ways to Engage with Your Customers During the Holidays

The 2020 holiday season will be different from anything you’ve experienced in the past. More people will be hosting family and friends (in smaller gatherings) and traveling less. For many, this will mean holiday traditions may change slightly. And no matter what your company sells, there will be some impact. How you approach your engagement with customers will determine whether that impact is positive or negative. Here are some ideas to consider this holiday season: Focus on Convenience. That’s the name of the game right now. It would be best… Read More >

Nov. 13 2020 | Posted in General News

How Will You Re-Engage with Your Business?

Most small businesses faced many challenges when the pandemic shut down the economy. If you’re still up and running, you should consider yourself a survivor. You found ways to adapt your business to meet your customers’ needs. As 2021 approaches, take a moment to decide whether or not to adopt any new practices you implemented to “survive.” Here are some of the more common areas to review: Expand Customer Payment Options. Many businesses quickly adapted to offer contactless and mobile payment options for customers. If you were one of these… Read More >

Nov. 13 2020 | Posted in General News

Working from Home – Keeping Your Data Safe

Working remotely has become a necessity for many businesses over the past year. While a great way to keep your staff employed, it presents some unique challenges to information security. Consider these guidelines for you and your employees to follow: Use Secure Wi-Fi, Hotspots or Another Way to Encrypt Your Internet Connection. Never use public Wi-Fi to transfer sensitive data between employees or share any other personal data you may have. If your company provides cell service, consider adding a hotspot to help ensure secured Wi-Fi access wherever your employees… Read More >

Nov. 13 2020 | Posted in General News

Employee Insights – Miranda Harned

Miranda recently joined Pinnacle Bank as a Mortgage Banker, bringing nearly five years of experience in the banking industry. Miranda grew up in Carnesville, Georgia, and has stayed close to her roots throughout her career.  Starting as a personal banker and teller, she worked through the ranks to become a consumer and mortgage lender beginning in 2018. As a Mortgage Banker at Pinnacle Bank, Miranda is passionate about giving the best service possible to her customers. She loves helping them find the right loan for their dream home or getting… Read More >

Nov. 12 2020 | Posted in General News

Employee Insights – Jim Stewart

Jim Stewart recently joined Pinnacle Bank as the Chief Technology Officer, bringing over 32 years of banking industry experience. Jim began his banking career with a de novo bank in the late 80’s working on the teller line and half days in operations. Since that time, he’s held leadership positions with financial technology providers as well as regional banks and has been heavily involved with the technical side of banking, seeing it evolve over the past few decades. He is currently a member (and past chairman) of the Georgia Bankers… Read More >

Nov. 6 2020 | Posted in General News