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Meet Kim Lewis

With over 25 years of experience in banking, Kim Lewis brings both heart and expertise to her role as Branch Manager and Universal Banker at Pinnacle Bank. She began her career as a summer teller in Augusta, GA, and has since built a legacy of service rooted in trust, attention to detail and a genuine love for people.

Kim is known for her operational know-how, commitment to security and the meaningful relationships she fosters with her customers and teammates alike. Whether she’s solving a problem or celebrating a milestone, Kim’s dedication reflects the values that define Pinnacle Bank.

Originally from North Augusta, SC, Kim enjoys traveling, gardening and spending time with friends, family and her dog, Finley.

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Meet Zach Mellott

After three years in retail management, Zach Mellott took a leap of faith and joined Pinnacle Bank in 2022—and he hasn’t looked back. Now a Universal Banker, Zach plays a vital role in training new team members, supporting daily branch operations and delivering exceptional service to customers.

Known for his positive attitude and team-first mindset, Zach finds the most joy in building relationships with both customers and coworkers alike. Originally from Dacula, GA, Zach now calls Pinnacle home.

Outside of work, Zach enjoys spending time with his wife and daughter, playing board games with friends and honing his skills in archery and fencing.

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Blog Home Buying & Refinancing

Timing the Market: Should You Buy Now or Wait?

If you’re thinking about buying a home, there’s a good chance you’ve asked yourself this question:

“Should I buy now, or should I wait for rates or prices to come down?”

It’s a smart question—and one we hear all the time. After all, buying a home is one of the biggest financial decisions you’ll ever make. You want to get it right. But the truth is, “timing the market” is a lot trickier than it sounds, and in many cases, waiting might actually cost you more than you think.

Let’s break it down.

1. The Two Factors Everyone Talks About: Rates and Prices

Mortgage rates have been on a bit of a roller coaster lately, and depending on who you ask, they’re either about to drop or stay put for a while.

At the same time, home prices have remained stubborn in many areas—especially in desirable neighborhoods with limited inventory. Why? Because even as demand fluctuates, supply remains tight. So while some buyers are sitting on the sidelines waiting for prices to fall, the reality is that home values in most markets are holding strong.

Waiting for both rates and prices to fall? That’s like trying to win the lottery twice.

2. Waiting Can Cost More Than You Think

Let’s say you decide to wait a year, hoping rates drop by 1%. But if home prices go up even just 5–7% during that time (which is realistic in many markets), you could end up paying more overall.

Here’s a quick example:

  • Today: $350,000 home at 6.75% = ~$2,270/month (principal and interest)
  • Next Year: $370,000 home at 5.75% = ~$2,170/month

Yes, your monthly payment might drop slightly—but you just paid $20,000 more for the house. And that’s assuming everything goes your way (spoiler: it usually doesn’t).

3. You Can Refinance a Rate, But You Can’t Change the Purchase Price

This is something we remind buyers of often:

“You marry the house, but you date the rate.”

If rates come down in the next 12–24 months—and many experts believe they will—you can refinance and potentially lower your payment.

But if home prices continue to rise, you can’t go back in time and get that house for less. And with demand expected to pick up again as soon as rates drop, buying later could mean more competition, more bidding wars and fewer choices.

4. The Best Time to Buy? When It’s the Right Time for You

Market trends matter—but your personal timeline matters more. Here are a few good reasons it might make sense to buy now:

  • You’re tired of rising rent
  • You’ve outgrown your current space
  • You want to build equity instead of paying someone else’s mortgage
  • You’re financially stable and ready for long-term ownership

If those boxes are checked, you don’t need perfect market conditions—you need a smart plan, a trusted guide and a loan that fits your life.

Let’s Talk Strategy

You don’t have to figure all this out on your own. Every buyer’s situation is different, and the best decision is the one that fits your goals—not just the headlines.

If you’re wondering whether now is the right time for you, let’s run the numbers together. We can help you compare options, understand your buying power and map out a game plan—whether you’re ready now or just starting to prepare.

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Blog Home Buying & Refinancing

Top 5 Mistakes to Avoid When Applying for a Home Mortgage

Applying for a mortgage is a big step—and one where small mistakes can lead to big headaches. Whether you’re buying your first home or your fifth, steering clear of these common missteps can make the process smoother, faster, and more successful.

1. Making Big Financial Changes During the Process

Opening a new credit card, financing a car, or making large purchases while applying for a mortgage can throw off your credit profile and debt-to-income ratio—two key things lenders evaluate. These changes can delay or even derail your loan approval.

2. Skipping the Pre-Approval Step

House hunting without a pre-approval is like shopping without a price tag. You may end up wasting time—or falling for a home that’s out of reach.

Your local Pinnacle Bank mortgage team member can provide a fast, accurate pre-approval that gives you confidence and credibility in the market.

3. Moving Money Between Accounts Without Documentation

Lenders need to verify where your down payment and reserves are coming from. Large or frequent transfers between accounts can raise red flags if they aren’t properly documented, which can slow down underwriting.

4. Assuming All Lenders Offer the Same Experience

Lowest advertised rates don’t always mean the best deal. Some lenders tack on hidden fees or lack the personal support you’ll need throughout the process. 

Do your homework—and trust experience over flash.

5. Not Asking Questions

This is your home and your money—there’s no such thing as a dumb question. From rate locks to closing timelines, you deserve clear answers.

The local Pinnacle team is here to walk you through the process, step by step. Don’t go it alone when help is right around the corner.

Final Thought

Buying a home is exciting, but it’s easy to make costly missteps. Partnering with the right lender—from the start—can make all the difference.

Connect with your trusted Pinnacle Bank mortgage professional today, and let’s make homeownership happen the right way.

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Blog

Meet Helen Caldwell

With 20 years of experience in banking, Helen Trotter Caldwell brings deep expertise and a heart for service to her role as Senior Vice President and Executive Director of Treasury Management at Pinnacle Bank. Known for her strong relationship-building skills and commitment to community, Helen is passionate about helping businesses thrive through personalized financial solutions.

A native of Columbia County, Helen began her banking career in Charleston before returning to Augusta, where she has spent over a decade leading Treasury Management programs. She is a faculty member at the Georgia Banking School and remains active in leadership roles across Augusta’s business community.

When she’s not serving clients, Helen enjoys spending time with her husband, Wade, their three children and their two dogs. Her dedication to both her profession and her hometown reflects the values that define Pinnacle Bank.

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Blog Safety & Security

Safeguarding Your Finances: The Importance of Checking Safety

Pinnacle Bank’s commitment to your financial well-being extends beyond just providing excellent services—we’re here to help you protect your assets too. Today, let’s discuss an often-overlooked but crucial aspect of financial security: using checks safely.

A Lesson from Your Home Security System

Think of your checkbook as part of your security system. Just as you wouldn’t leave your front door unlocked or your alarm system deactivated, you shouldn’t leave your checks vulnerable. Here are some key points to remember:

  1. Store your checks securely like you would your valuable documents.
  2. Never sign blank checks. It’s like handing over a signed, blank contract.
  3. Use a pen with indelible ink when writing checks. Consider it your financial fingerprint.
  4. Always fill in all fields of a check, leaving no blank spaces. Think of it as closing all your windows before leaving home.

Banks Never Ask That!

Remember this golden rule: Pinnacle Bank, or any legitimate bank, will never ask for sensitive information through unsecured channels. If you receive a call, email or text asking for your account details, passwords or other private information, be cautious. It’s likely a scam. We value your trust and will always prioritize your security.

The Role of Checks in Modern Banking

While digital payments are on the rise, checks still play a significant role in certain transactions. According to recent financial reports, check-related fraud remains a concern. That’s why at Pinnacle Bank, we’re committed to helping you stay informed and protected.

Protecting Your Financial Home

Here are some additional tips to keep your financial home secure:

  • Regularly review your account statements like you would check your home’s exterior for signs of trouble.
  • Report any suspicious activity immediately—we’re here to help.
  • Consider using our online bill pay services for added security.
  • Shred old checks and statements before disposing of them. Think of it as clearing out old keys to your house.

Pinnacle is more than just your bank; we’re your partners in building and protecting your financial future. By following these guidelines and staying informed, you can help safeguard your finances against check-related fraud and scams.

If you have any questions, please contact your local Pinnacle Bank branch or our customer service line at 877-759-7939.

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Blog Safety & Security

Protect Your Money: A Guide to Recognizing and Avoiding Financial Scams

Pinnacle Bank is committed to keeping your hard-earned money safe. As your trusted local financial partner since 1934, we want to help you recognize and avoid phishing scams and other types of financial fraud. Let’s explore how to protect yourself from various deceptive practices targeting you and other Pinnacle Bank customers.

Email Scams: Red Flags for Bank Customers

  • Unusual Email Addresses: Be wary of emails that don’t come from our official Pinnacle Bank domain.
  • Misspelled Words: Pinnacle Bank communications are professionally written. Poor grammar or spelling is a clear sign of an impostor.
  • Scare Tactics: Pinnacle Bank won’t send emails warning of urgent account closure or security breaches. We prefer direct, calm communication.
  • Suspicious URLs: We won’t ask you to log in via email links. Always access your account through our official website (pinnaclebank.com) or mobile app.
  • Unexpected Attachments: Pinnacle Bank doesn’t send unsolicited email attachments. These could contain malware.

Text Message Scams: Stay Alert to Bank Imposters

  • Strange Phone Numbers: Be cautious of texts from unfamiliar numbers claiming to be Pinnacle Bank.
  • Urgent Warnings: Our text messages won’t create panic or urge immediate action.
  • Requests for Personal Information: Pinnacle Bank will never ask for sensitive data, such as account numbers, PINs or passwords, via text.
  • Suspicious Links: We rarely send links via text. Always verify by visiting pinnaclebank.com or calling us directly. Find our phone numbers under Locations at PinnacleBank.com.

Phone Call Scams: Recognizing Genuine Bank Calls

  • Unusual Caller ID: Be skeptical if the number doesn’t match our official contact information. Find our phone numbers under Locations at PinnacleBank.com.
  • Scare Tactics or Threats: Pinnacle Bank representatives will never pressure you or threaten negative consequences.
  • Requesting Personal Information: We do not ask for account details during unexpected calls.
  • Unexpected Calls: Be wary of out-of-the-blue calls. We typically only reach out if you initiate contact first.

Payment App Scams: Protecting Your Bank Accounts

  • Unexpected Requests: Be cautious of strangers asking for money through payment apps linked to your Pinnacle Bank account.
  • Sending Money to Yourself: Pinnacle Bank will never ask you to send money to yourself. It’s 100% a scam.
  • Overpayment Claims: Be skeptical of requests to refund alleged overpayments to your Pinnacle Bank account.
  • Pressure and Urgency: Pinnacle Bank doesn’t create false emergencies. Take your time to verify requests.

Strengthen Your Defenses with Pinnacle Bank

  • Enable multi-factor authentication on your Pinnacle Bank online account.
  • Use strong, unique passwords for all your Pinnacle Bank accounts.
  • Keep your devices updated and use our latest mobile banking app version.
  • Install and maintain antivirus software on your computer.

If You’ve Been Scammed

  • Contact Pinnacle Bank immediately at the number on the back of your card. 
  • Change your Pinnacle Bank online banking password.
  • Report the scam to the Federal Trade Commission (FTC).
  • File a police report if you’ve lost money.

If you ever have doubts about a communication you’ve received, please contact your local Pinnacle Bank branch or call us directly at 877-759-7939. Find our additional phone numbers under Locations at PinnacleBank.com.

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Blog

Meet Sarah White

With eighteen years of banking experience, Sarah White brings a deep understanding of treasury management and a passion for building lasting customer relationships. She began her career as a floating teller at Pinnacle Bank’s Hartwell branch, quickly realizing her desire to grow within the company.

Now a Treasury Management Specialist, Sarah enjoys traveling across Pinnacle’s footprint, meeting new and existing customers and helping businesses find the right financial solutions.

A proud Hartwell native, Sarah loves hiking, camping, traveling and cherishing time with her family. 

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Meet Erin Lee

With 14 years of experience in the banking industry, Erin Lee brings valuable expertise to her role as AVP – Middle-Market Relationship Manager at Pinnacle Bank. Beginning her career on the retail banking side before transitioning to commercial lending, Erin has developed a deep knowledge of lending, deposit and cash management services for operating companies across the bank’s footprint. 

A graduate of Valdosta State University with a Bachelor of Fine Arts in Organizational Communications, Erin provides an exceptional client experience through her consultative approach and quick follow-up.

Originally from Conyers, GA, and now calling Rutledge home for over a decade, Erin enjoys spending time and exploring new places with her husband, two children and golden retrievers. Erin demonstrates her commitment to community leadership as President of the Madison Kiwanis Club.

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Meet Russell Hewatt

Starting in 2005 in the North Metro area along the GA 400 corridor, Russell’s banking career focused on loan operations and credit management before shifting into commercial lending. Now twenty years in, with eight years at Pinnacle, he leverages his experience in the industry to help businesses thrive.

As VP-Middle Market Relationship Manager, he specializes in optimizing cash flow through Pinnacle’s deposit and treasury services while providing creative lending solutions to fuel business growth. His personal approach and fast response times make him a trusted partner for businesses looking to expand.

Outside of work, Russell enjoys spending time with his wife and two daughters, traveling to Jekyll Island, the North Georgia mountains and beyond. A long-time Rotarian, he has been active for 15 years and is currently a member of the Dahlonega Rotary Club. An outdoor enthusiast, Russell loves hiking, camping and classic cars.