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Meet Nick Snellings

With nearly two decades of experience in the banking industry, Nick Snellings brings leadership and local insight to his role as Retail Service Manager for the Augusta market. He began his career at age 19 as a teller at a local credit union and has spent the years since building experience in customer service, business development and team leadership.

Nick is known for developing strong teams and helping colleagues reach their professional goals. As a member of the Ambassador Committee with the Augusta Metro Chamber of Commerce, he works closely with businesses across Richmond County, strengthening relationships and supporting continued growth in the community.

Nick earned his Bachelor of Science in Business Management from Liberty University and is a certified financial counselor (FiCEP). Outside the office, he enjoys traveling, especially cruising, and staying active in his church.

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Meet Donna Pilcher

With nearly four decades of experience in the banking industry, Donna Pilcher brings deep knowledge and a strong commitment to relationship banking to her role as VP – Branch Banker at Pinnacle Bank. She began her career in her hometown, Cumming, Georgia, where a chance opportunity as a teller quickly grew into a long and successful career serving customers and communities.

Over the years, Donna expanded her experience through customer service and leadership roles, eventually becoming a Banking Center Manager. Known for her focus on building meaningful relationships, Donna takes pride in helping clients feel valued and supported every step of the way.

Outside of work, Donna enjoys cheering on the Georgia Bulldogs and Atlanta Braves, as well as traveling whenever she gets the chance.

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Meet Jennifer Haezebrouck

With extensive experience in the banking industry, Jennifer Haezebrouck brings a strong relationship-driven approach to her role as VP – Business Banker at Pinnacle Bank. Serving clients in Dawson and Forsyth County Markets, she works closely with local business owners to provide lending and banking solutions tailored to their goals and day-to-day operations.

Jennifer loves hearing about how businesses get their start, getting to know her clients beyond the numbers and helping them navigate financial decisions with confidence.

Outside of work, she enjoys camping with family and friends or sitting down to watch Auburn football.

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From Piggy Banks to Checkout Lines: Understanding the Penny Phase-Out

Pennies are gradually being phased out of production in the U.S., which means banks like Pinnacle Bank can order fewer from the Federal Reserve today—and eventually won’t be able to order any at all—but the pennies in your pockets, jars and sofa cushions are still perfectly good to use.

Why is this change happening?

For many years, it has cost more than one cent to make a penny, once you factor in the cost of metal, manufacturing and distribution. To be better stewards of taxpayer dollars, the federal government has directed the U.S. Mint to stop producing new pennies, with the last shipments already sent out in 2025. Think of it as a gentle sunset, not a sudden shutoff.

What’s changing behind the scenes?

Once new pennies stop being made, the only pennies available are the ones already in circulation, moving from wallets to stores to banks and back again. The Federal Reserve uses coin terminals and private partners to move coins where they are needed. Still, many of those locations are now limiting or stopping penny transactions as supplies run low. That’s why Pinnacle Bank is already very restricted in how many pennies can be ordered, and at some point, we will not be able to order any more from the Fed.

What does this mean for you?

You may notice that our branches and your favorite local shops have fewer pennies on hand for making change, especially for large coin transactions. Some businesses might round cash totals to the nearest five cents, while card, debit and other electronic payments will still be processed to the exact cent. Our aim is to make these changes feel seamless and straightforward, so you’re never caught off guard.

Will your pennies still be accepted?

Absolutely. Pennies remain legal tender, and Pinnacle Bank will continue to accept them as long as they stay in circulation. One of the most helpful things you can do is empty those old coin jars and piggy banks and bring them in. Every penny you recirculate helps your community’s businesses and neighbors. Over time, pennies will become less common in daily life, as has happened in other countries after retiring their smallest coins.

We’re here to help!

Change, even when it involves pennies, can raise questions, and our team is here to walk through it with you. We will post any updates about penny availability, cash rounding or digital payment options at our branches and on pinnaclebank.com so you always know what to expect. 

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Blog Home Buying & Refinancing

Why a Fed Rate Cut Doesn’t Automatically Mean Lower Mortgage Rates

When you hear the headline “The Fed just cut rates,” it’s easy to think mortgage rates are about to fall, too. But that’s not always the case — and understanding why can help you make smarter home financing decisions.

1. The Fed Doesn’t Set Mortgage Rates

The Federal Reserve controls the federal funds rate, which is what banks charge each other for overnight loans. That affects short-term borrowing like credit cards, auto loans and home equity lines.

Mortgage rates, however, are long-term and influenced by the bond market — specifically the 10-year Treasury yield — not the Fed’s rate directly.

2. Mortgage Rates Follow the 10-Year Treasury Yield

Mortgage rates generally move in the same direction as the 10-year Treasury bond yield. When investors expect slower growth or lower inflation, they buy bonds, which pushes yields (and mortgage rates) down.

If investors expect the economy to stay strong or inflation to rise, they sell bonds — driving yields (and mortgage rates) up, even if the Fed is cutting rates.

3. Sometimes Rate Cuts Push Mortgage Rates Up

Here’s where it gets tricky. The Fed often cuts rates when the economy is under pressure. That can cause fears of inflation or heavy government spending, both of which push mortgage rates higher — at least in the short term.

Other times, the bond market has already “priced in” a Fed cut before it even happens, meaning mortgage rates may have already moved lower weeks earlier.

4. The Bottom Line

The Fed influences the direction of the economy, not mortgage rates directly. Mortgage rates move based on investor confidence, inflation expectations and global demand for U.S. bonds — all of which can react differently than the headlines suggest.

So while a Fed rate cut might eventually lead to lower mortgage rates, the two don’t move in lockstep. Think of it this way: the Fed turns the wheel, but mortgage rates are the tires — they respond, just not always instantly or evenly.

Local Guidance & Expertise Matter

Markets move fast — and headlines can be misleading. If you want clear, local insight into how national rate changes could affect your mortgage or buying power, reach out to any of your Pinnacle Bank mortgage professionals anytime.

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Meet Kim Eells

Kim is an accomplished SBA lending professional with nearly 30 years of experience supporting business owners through SBA 7(a) and 504 loans. She recently joined Pinnacle Bank as an SBA Lending Officer, continuing her commitment to guiding borrowers through the complexities of starting, expanding or acquiring businesses. 

Beyond her work with clients, she actively contributes to the industry as a longtime member and Board Advisor for the Georgia Lenders Quality Circle and as a member of the Georgia Association of Business Brokers.

Born in Mobile, Alabama, and raised in Conyers and Covington, Kim now enjoys painting landscapes and flowers, playing with her two dogs and spending time with her family—especially her grandchildren.

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Meet Zach Mellott

After three years in retail management, Zach Mellott took a leap of faith and joined Pinnacle Bank in 2022—and he hasn’t looked back. Now a Universal Banker, Zach plays a vital role in training new team members, supporting daily branch operations and delivering exceptional service to customers.

Known for his positive attitude and team-first mindset, Zach finds the most joy in building relationships with both customers and coworkers alike. Originally from Dacula, GA, Zach now calls Pinnacle home.

Outside of work, Zach enjoys spending time with his wife and daughter, playing board games with friends and honing his skills in archery and fencing.

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Blog Home Buying & Refinancing

Timing the Market: Should You Buy Now or Wait?

If you’re thinking about buying a home, there’s a good chance you’ve asked yourself this question:

“Should I buy now, or should I wait for rates or prices to come down?”

It’s a smart question—and one we hear all the time. After all, buying a home is one of the biggest financial decisions you’ll ever make. You want to get it right. But the truth is, “timing the market” is a lot trickier than it sounds, and in many cases, waiting might actually cost you more than you think.

Let’s break it down.

1. The Two Factors Everyone Talks About: Rates and Prices

Mortgage rates have been on a bit of a roller coaster lately, and depending on who you ask, they’re either about to drop or stay put for a while.

At the same time, home prices have remained stubborn in many areas—especially in desirable neighborhoods with limited inventory. Why? Because even as demand fluctuates, supply remains tight. So while some buyers are sitting on the sidelines waiting for prices to fall, the reality is that home values in most markets are holding strong.

Waiting for both rates and prices to fall? That’s like trying to win the lottery twice.

2. Waiting Can Cost More Than You Think

Let’s say you decide to wait a year, hoping rates drop by 1%. But if home prices go up even just 5–7% during that time (which is realistic in many markets), you could end up paying more overall.

Here’s a quick example:

  • Today: $350,000 home at 6.75% = ~$2,270/month (principal and interest)
  • Next Year: $370,000 home at 5.75% = ~$2,170/month

Yes, your monthly payment might drop slightly—but you just paid $20,000 more for the house. And that’s assuming everything goes your way (spoiler: it usually doesn’t).

3. You Can Refinance a Rate, But You Can’t Change the Purchase Price

This is something we remind buyers of often:

“You marry the house, but you date the rate.”

If rates come down in the next 12–24 months—and many experts believe they will—you can refinance and potentially lower your payment.

But if home prices continue to rise, you can’t go back in time and get that house for less. And with demand expected to pick up again as soon as rates drop, buying later could mean more competition, more bidding wars and fewer choices.

4. The Best Time to Buy? When It’s the Right Time for You

Market trends matter—but your personal timeline matters more. Here are a few good reasons it might make sense to buy now:

  • You’re tired of rising rent
  • You’ve outgrown your current space
  • You want to build equity instead of paying someone else’s mortgage
  • You’re financially stable and ready for long-term ownership

If those boxes are checked, you don’t need perfect market conditions—you need a smart plan, a trusted guide and a loan that fits your life.

Let’s Talk Strategy

You don’t have to figure all this out on your own. Every buyer’s situation is different, and the best decision is the one that fits your goals—not just the headlines.

If you’re wondering whether now is the right time for you, let’s run the numbers together. We can help you compare options, understand your buying power and map out a game plan—whether you’re ready now or just starting to prepare.

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Blog Home Buying & Refinancing

Top 5 Mistakes to Avoid When Applying for a Home Mortgage

Applying for a mortgage is a big step—and one where small mistakes can lead to big headaches. Whether you’re buying your first home or your fifth, steering clear of these common missteps can make the process smoother, faster, and more successful.

1. Making Big Financial Changes During the Process

Opening a new credit card, financing a car, or making large purchases while applying for a mortgage can throw off your credit profile and debt-to-income ratio—two key things lenders evaluate. These changes can delay or even derail your loan approval.

2. Skipping the Pre-Approval Step

House hunting without a pre-approval is like shopping without a price tag. You may end up wasting time—or falling for a home that’s out of reach.

Your local Pinnacle Bank mortgage team member can provide a fast, accurate pre-approval that gives you confidence and credibility in the market.

3. Moving Money Between Accounts Without Documentation

Lenders need to verify where your down payment and reserves are coming from. Large or frequent transfers between accounts can raise red flags if they aren’t properly documented, which can slow down underwriting.

4. Assuming All Lenders Offer the Same Experience

Lowest advertised rates don’t always mean the best deal. Some lenders tack on hidden fees or lack the personal support you’ll need throughout the process. 

Do your homework—and trust experience over flash.

5. Not Asking Questions

This is your home and your money—there’s no such thing as a dumb question. From rate locks to closing timelines, you deserve clear answers.

The local Pinnacle team is here to walk you through the process, step by step. Don’t go it alone when help is right around the corner.

Final Thought

Buying a home is exciting, but it’s easy to make costly missteps. Partnering with the right lender—from the start—can make all the difference.

Connect with your trusted Pinnacle Bank mortgage professional today, and let’s make homeownership happen the right way.

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Meet Helen Caldwell

With 20 years of experience in banking, Helen Trotter Caldwell brings deep expertise and a heart for service to her role as Senior Vice President and Executive Director of Treasury Management at Pinnacle Bank. Known for her strong relationship-building skills and commitment to community, Helen is passionate about helping businesses thrive through personalized financial solutions.

A native of Columbia County, Helen began her banking career in Charleston before returning to Augusta, where she has spent over a decade leading Treasury Management programs. She is a faculty member at the Georgia Banking School and remains active in leadership roles across Augusta’s business community.

When she’s not serving clients, Helen enjoys spending time with her husband, Wade, their three children and their two dogs. Her dedication to both her profession and her hometown reflects the values that define Pinnacle Bank.